- Delivery of a placed order can take anywhere from 2 weeks to 8 weeks depending upon the item and your location. We understand that international shipping can often be slow, but we are absolutely positive that once you receive your package you'll see it was worth the wait! We find people in the USA & the UK often receive items quickly, anywhere from 2-3 weeks on average, sometimes even sooner!
- We do not consider any parcel "lost or undelivered" until AFTER the 8 week mark. In our experience, it almost ALWAYS arrives safely.
- Occasionally, if purchasing more than one item, we may ship some items separately. This is because we ship directly from our manufacturers to save you money, and we use multiple warehouses. Do not fear - your entire order will arrive, even if it's in two (or 3+) different packages!
- We are not responsible for lost or stolen mail. If you do not have confidence in your postal service, please purchase at your own discretion. Realistically, mail almost NEVER gets lost. Simply ensure that your address is written correctly, and that you are not moving within the delivery timeframe, and you should have absolutely nothing to worry about.
Returns / Refunds / Exchanges:
- We ship directly from multiple warehouses that do NOT have a receiving department. As such, we currently cannot offer any returns, exchanges, store credit, or refunds. There is no physical place for items to be "returned" to.
- The only exception to this is IF there is proof the wrong item was sent and/or an item was missing. In this case, we will immediately reship you the correct item, with upgraded shipping, and you can keep the first one completely for free, as a gift! If for some reason the item is now out of stock, we will offer you the choice of a refund or a different item to replace it. We will often provide you a discount code for all future orders for the trouble!
- Please ask any questions you may have about an item prior to purchasing to ensure your 100% satisfaction! We cannot offer refunds for sizing mistakes or ANY ordering mistakes YOU may make, which also includes shipping address mistakes when placing your order. Please order carefully.
- You can only cancel your order within the first hour after ordering, and that's only assuming it hasn't already been shipped. We begin processing orders VERY quickly here at DDLG Playground to speed up the delivery process!
- Once we place the order with our supplier, we cannot go back. If it's been longer than 1 hour since you ordered, it's very unlikely that we can cancel it. So please, don't purchase frivolously babe. ;)
Model / Customer Demonstration / Feature policy
- Many of our product photos are of real customers modelling our gorgeous products! If you wish to be featured on our website as a customer demonstration, all you have to do is tag us in your photo on Instagram, contact us directly, OR send us the photos you'd like us to share and we will add you to the product listing and possibly even feature you on Instagram!
- Similarly, if you no longer wish to be featured on our website or on Instagram, simply contact us and we will immediately remove them for you!
- Tagging us in a public photo on Instagram will result in a feature either on our website, on our instagram, or potentially even both! Again, if you no longer wish to be featured, simply contact us and we will immediately remove them for you!