1. Where's my order?
- It's on it's way! As stated on your order status page, as well as in the shipping policies, orders can take anywhere from 2 to 12 weeks to arrive. (That's roughly 2 weeks to 3 months in extreme cases). Some orders arrive very quickly (often when the item(s) are over $30), while others may need some more time! (cheaper orders) Nevertheless, they will always arrive, guaranteed!
- Out of thousands of orders shipped around the globe, we've never had a single order not be delivered successfully, so rest assured that you have *nothing* to worry about! Just sit back, relax, and let it come.
2. Only part of my order arrived, where's the rest?
- It's on it's way! As stated on your order status page, as well as in the shipping policies, most orders will arrive in multiple packages if ordering more than one item. We do this to offer you the cheapest prices and free or nearly free shipping on every order, even if it's only a dollar! The rest of your order will arrive in due time, within the delivery time-frames!
3. Where do you guys ship from?
- We ship directly from our quality manufacturers and suppliers in China to save you mega money on shipping prices! They have access to very affordable shipping prices, so we pass those savings on to you by shipping directly from them, and charging you free or nearly free shipping!
4. What's your return/refund policy?
- Since we ship directly from our manufacturers, we currently are unable to offer returns for simple matters of you choosing a wrong size or changing your mind.
- However, if your item arrives damaged, missing, or you receive the wrong item, we will immediately reship you the correct item. IF for some reason the item suddenly became out of stock, we will instead offer you a refund OR a different item of your choosing to replace it.
- We are also not responsible for lost or stolen mail. If you think your postal system is unreliable, please purchase at your own discretion. We have never had a single item go undelivered.
5. What are your sizes like? Do they fit small/big?
- Every single item is different. On each item we offer you an exact and unique sizing chart so you can measure to ensure 100% satisfaction! In general, we suggest purchasing 1-2 sizes up to be safe, but again, every item is a little different and it's best to consult the sizing charts.
6. Can I cancel my order?
- You can only cancel your order within the first hour after ordering, and that's only assuming it hasn't already been shipped. We begin processing orders VERY quickly here at DDLG Playground.
- Once we place the order with our supplier, we cannot go back. If it's been longer than 1 hour since you ordered, it's very unlikely that we can cancel it. So please, don't purchase frivolously! Shop sober. ;)
7. Is shipping DISCREET?
- Yes, completely and totally discreet! You couldn't ask for better. No logos are found anywhere. All custom forms will simply say "clothing" or a similar generic term.
8. How will the credit card charge show up?
- If you purchase directly with any credit card, it will be completely discreet and only read out as "PLAYGROUND", without the word "DDLG" anywhere in the charge name. Have no fear!
- However, if you purchase through Paypal, the charge on your transaction list on the Paypal interface will show up as "DDLG Playground".